Refund policy

Everything we sell is made to order — printed or embroidered after you buy it. That does not affect your right to change your mind, and the rights below are in addition to your legal rights, not instead of them.

Changing your mind

You can cancel your order within 14 days of it arriving.

Tell us within those 14 days — email hello@turnstileclothing.co.uk with your order number
Send the item back within 14 days of telling us
We refund you within 14 days of it reaching us

You do not need to give a reason.

The refund is the full amount you paid. Delivery was free, so there is no delivery charge to return to you.

Condition

Items need to come back unworn, with the tags still attached, in the packaging they arrived in. You are welcome to try something on, exactly as you would in a shop. If an item comes back worn or handled beyond that, we may reduce the refund to reflect what it is now worth.

Return postage

Return postage is yours to pay and is not refunded. We recommend a tracked service — until it reaches us it is your parcel, and we cannot refund something that does not arrive.

Send returns to:

> Turnstile Clothing > Studio 173251, Courier Point > 13 Freeland Park, Wareham Road > Poole, Dorset, BH16 6FH

Please email us before sending anything back, so we know to expect it.

If something is wrong with it

Faulty, damaged, the wrong item, or not as described on the page — that is ours to put right.

Email hello@turnstileclothing.co.uk within 14 days of it arriving, with your order number and a photograph. If it is a fault you choose a replacement or a full refund, and we cover the postage both ways.

Your rights under the Consumer Rights Act 2015 are not affected by anything in this policy.